Q: What do I need to do to set up my button when I receive it?
A: Your button is already set up to know who you are. This is because each button has a unique serial number that is stored in our database with all your details. All you’ll need to do is connect your button to your Wi-Fi network.
Q: How do I connect my button to my Wi-Fi network?
A: You will receive email instructions for connecting your button to your Wi-Fi network. If you have any problems, please give us a call and we’ll arrange for one of our support team to help you.
Q: Where should I keep my button?
A: Where you keep your button is up to you. The button has an adhesive backing so it can be stuck to something (for example your water cooler), or it can be hung from the hook provided. Some customers like to keep the button in the office of an office manager, or reception desk.
Q: Does the button ‘run out’? e.g. does it has a limited battery life?
A: The button does have a battery life - it is 2000 clicks. That’s over 4 years if you press it once a day – the battery shouldn’t run out! Any problems just let us know and we can replace your button.
Q: What is the button indicator light for?
A: Your Hydrate.Direct button has an indicator light to let you know when you’ve successfully placed and order. When you press your button, it will blink white for a few seconds, then show a green light. This means your order was successful. In the unlikely event it blinks white then shows a red light it means there’s a problem with your order. If this happens just give us a call.
Q: What happens if I press the button by mistake?
A: Don’t worry if you press the button by mistake; pressing the button doesn’t automatically dispatch your order. When you press the button you’ll receive an order confirmation email. You can choose the confirm or cancel your order.
Q: What happens when I press the button?
A: When you press the button you will receive an order confirmation at the email address you have registered with us. You can either confirm or cancel your order (for example you can cancel if you have changed your mind, or pressed the button by mistake). Your order is only taken when you press ‘confirm’ – this gives you peace of mind if your button is stored in an environment with inquisitive hands! You will then see a Thank You confirmation page and your order is being processed. You will receive your water next working day.
Q: When will I get my water?
A: In the UK if you press your button by 2pm you will receive your water next working day.
Q: What happens if my button doesn’t work, I can’t connect to WiFi and/or it doesn’t flash green when I press for an order?
A: Just give us a call. In the unlikely event the button doesn’t work we will talk you through it, and if all else fails we’ll send you a prepaid return envelope and a new button.
Q: Can I limit the use of the button to a specific person/persons?
A: You may want to limit the pressing of the button to the person/people who normally manage your water orders. This is typically done by keeping the button in a place where only that person can find it rather than having it in a public area. Alternatively, you may want to let anyone press the button when your water is running low. You will receive an order confirmation email before the actual order is processed so this gives you peace of mind.