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WATER ON DEMAND APP

Water On Demand

FREE BOTTLE OF WATER (WORTH £11) WITH FIRST ORDER*

Run out of water? Ouch! It doesn’t have to be this way. Simply get set up with our smart ordering app and order your water refills with a quick press of a button. Takes just a few seconds to place your order using the app, and bottles of fresh Spring water are on their way to your doorstep so you can stay hydrated and healthy.


HOW IT WORKS

1) REGISTER PAYMENT CARD

You’ll need to register a payment card with us first. This is so you can order quickly from your app without having to complete payment details every time. It’s the same as when you use Amazon on your phone. We use the Braintree online payment system (from PayPal), which is full secure and tokenises your card details. We never see your card, only the last 4 digits.

Registering your card is easy:

  • Either save your card details at checkout when you buy something on our website
  • Or make a 10p ‘purchase’ here, which is the minimum amount we need to save your card. Remember to save your card details at checkout!

2) GET YOUR UNIQUE APP SERIAL NUMBER

You will be assigned a unique serial number that identifies you when you use your app. Simply get in touch with our customer services team at [email protected] and we’ll send you your code

3) DOWNLOAD THE APP

Our app has been developed to work on any device. Simply visit this link from your mobile phone or tablet: hydrate.direct/app (remember to use https). Save the app to your home screen for easy access in future.

4) SET UP THE APP – TAKES 1 MINUTE!

Go to Settings and enter your unique app serial number. Tip: copy and paste this from the email we send you to avoid mistyping (the best of us can often be all fingers and thumbs!)

5) ORDER YOUR WATER

Press the button in the app and you’ve placed your order. Is as easy as that. We have all your details saved in your customer record so we know who to delivery to and where to deliver.

Things to remember:

  • When you press the order button your order will be placed directly (no notification screen first). If you do order by mistake just get in touch with us and we’ll cancel your order and refund your card. Please do this right away
  • By default your min. order will be set to x2 bottles. If you wish to increase this at any time just let us know, we can change your order quantity right away

* FREE BOTTLE WITH YOUR FIRST ORDER!

When you place your first order using the app, as a thank you we’ll send you a FREE BOTTLE OF WATER worth £11.